Gross sales Practices: 11%
Given a scenario, assess the weather that have an effect on product sales metrics, Key Effectivity Indicators (KPIs), and enterprise challenges.
Describe frequent product sales and promoting processes and key implementation points.
Understand when to utilize Gross sales Cloud choices and related merchandise akin to Extreme Velocity Gross sales, Salesforce Inbox, Salesforce Maps, and Gross sales Cloud Einstein.
Implementation Strategies: 13%
Given a scenario, determine how one can facilitate a worthwhile consulting engagement (plan, accumulate requirements, design, assemble, check out, deploy, and doc).
Given a scenario, determine relevant product sales deployment points.
Given a scenario, analyze the success of an implementation problem.
Software program of Product Information: 18%
Given a set of requirements, design an end-to-end product sales course of from End in Different to Quote to Close to Order.
Given a scenario, differentiate when it’s relevant to include personalized software program progress vs. third-party capabilities.
Describe the acceptable use circumstances for Account and Different Teams and the impression on product sales roles, visibility, entry, and reporting.
Concentrate on the capabilities, use circumstances, and design points for added choices akin to territory administration and forecasting.
Articulate the capabilities, use circumstances, and design points when implementing Different Merchandise, Merchandise, Worth Books, and Orders.
Describe the implementation problems with multi-currency and superior foreign exchange administration.
Lead Administration: 7%
Make clear how Advertising and marketing marketing campaign capabilities assist the product sales course of.
Given a scenario, advocate relevant methods for lead scoring and requirements for lead qualification.
Concentrate on among the finest practices for managing lead data top quality in Salesforce.
Account and Contact Administration: 11%
Overview how the possession of Account and Contact knowledge drives entry to related knowledge.
Make clear the numerous methods for establishing entry to Accounts, Particular person Accounts, Contacts, and Alternate options.
Describe the impression of account hierarchy on visibility, maintainability, and reporting.
Different Administration: 10%
Given a set of requirements, determine how one can assist utterly completely different product sales course of eventualities for an Different.
Summarize the relationships between product sales phases, forecast, and Pipeline Inspection.
Gross sales Productiveness and Integration: 8%
Concentrate on use circumstances and points for using e-mail productiveness devices, akin to Salesforce Inbox and Outlook/Gmail integration.
Illustrate the use circumstances and most interesting practices for using collaboration devices, akin to Slack, Quip, Chatter, and cell choices.
Consulting Practices: 7%
Analyze and prioritize reputable use circumstances from a shopper.
Understand the consulting problem lifecycle.
Gross sales Metrics, Tales & Dashboards: 7%
Determine the acceptable report, dashboard or reporting snapshot decision.
Info Administration: 8%
Make clear the use circumstances and points for data migration in Gross sales Cloud.
Given a scenario, analyze the implications of monumental data models, transaction volumes, integrations, and transferring data between Salesforce and completely different methods.