Postgraduate Diploma: Digitalization of Retail Banking


  • Major understanding of retail banking merchandise and processes


Postgraduate Diploma: Digitalization of Retail Banking: Enterprise cases and analysis of funding profitability

Our course will be attention-grabbing for anybody who work or need to work at areas: banking, fintech, IT, digital utilized sciences.

We’re going to bear introduction to matter of digitalisation and utilization of digital devices at Retail Banking.

Subsequent we’ll ponder smart examples from enterprise of worldwide banking group. You’ll notice cases from Shopper Lending, Mortgage, and on-line and customary retail banking enterprise.

We’re going to diskuss utilization of digital devices at product sales, service and loyalty rising, and at decreasing of operational costs and risks diploma.

As a final we’ll talk about analysis of investments, about planning of profitability and monetisation and about prioritisation of investments.

This course will be attention-grabbing moreover for example for anybody who need additional experience at areas: Enterprise, Stakeholder Administration, Enterprise Administration, Product Administration, Administration. Course will be attention-grabbing at career of: Product proprietor, Platform proprietor, Enterprise Supervisor, Digital expert, Retail Banking Skilled.

Course features:

– Current an occasion of assesment of digital investments in case of choosing between completely completely different teams and needs of in depth guidelines of stakeholders.

– Consinder basic drivers of profitability enhance at retail banking digitization.

– Bear in mind smart cases of utilization of digital devices at retail banking.

Course content material materials:

– Introduction to digitisation of product sales, service, operations at Retail Banking and for example for each house of enterprise development

– Digitalisation Approach. Utilization of Digital devices for improvement of enterprise, as a part of Promoting and advertising and On-line Enterprise Approach

– Occasion of analysis of digital investments. Smart case of stakeholders administration and investments prioritisation

– Funding profitability planning and analysis. Overal methodology of profitability calculation, excel utilization, retail banking merchandise internet income calculation, analysis of profitability drivers.

– Digitalisation at Shopper Lending, Mortgage and Retail

– Digital devices at B2B Product sales, B2C Product sales, Purchaser Relationship Administration CRM

– Parts of budgeting of digital teams

– Examples of areas of digitization:

  • – improvement of product sales
  • – improvement of cross-sale
  • – improvement of consumers loyalty (NPS, CSI)
  • – decrese of worth diploma
  • – decrease of risk diploma

Course creator:

Igor Dmitriev

Digital Enterprise and Retail Banking Skilled


– MBA, The Boston School, USA

– Grasp of Science at Engineering (Technical) Administration, The State School of New York at Buffalo, USA

– Grasp of Science at Informatics and Economics, The Saint Petersburg State School of Finance and Economics, Russia

– Six Sigma Black Belt


– Skilled at Banking (>15 years), FinTech & Digital (>12 years). Expert Supervisor (>10 years) with worthwhile observe of knowledge at personal and firm entrepreneurship.

– Higher than 10 years at worldwide banking groups such us Societe Generale, Raiffeisenbank.

– Experience at roles: CEO, Head of Enterprise, Chief Digital & Promoting and advertising Officer, Head of Digital Transformation and Channels,  Head of Merchandise and Promoting and advertising.

Linked topics:

– Finance and Enterprise Banking Fundamentals

– Entrepreneurship and Enterprise Fundamentals

– English Language course

– Enterprise Administration

– Digital Promoting and advertising & Acquisition

– Enterprise and Digital Approach, Promoting and advertising Approach

– Machine finding out and AI profitability calculations

– Retail Banking On-line enterprise

– Product sales and Service administration experience

– Digital in banking, Digital banking, Digital monetary establishment, Internet Monetary establishment, On-line monetary establishment

– Digitalized product sales and restore. digitize a monetary establishment

– digitise a monetary establishment at America and completely different nations, digitisation of banks at USA

Who this course is for:

  • Course will be attention-grabbing to people working at areas: retail banking, digitisation, IT and for anybody who want to enhance information about digital method, product sales and restore administration
  • Course will be attention-grabbing for example for any retail or b2b/b2c product sales commerce

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